We’re on the ground floor of digital services.
I didn’t like Alexa at first. If she were my assistant, she would have likely ended up on a performance improvement plan had our working relationship not improved.
Over time we grew to better understand each other, and we now converse multiple times a day about news, weather, sports, music, and impulse purchases. My wife and kids have also become everyday users, and in a twist of fate, I occasionally find myself scolding my teens for yelling at Alexa as if she were a family friend instead of a glowing tube of snark and overnight deliveries.
Continue Reading Platform (r)evolution: how the convergence of talent and technology will reshape service organizations (248)