Maybe the ROI for legal tech comes from happier workers who stay.
Emily Chang: What do startups have to do in order to have a successful exit, whether it is an IPO or just building a great business?
Paul Graham: They have to make something that actually makes people’s lives better. It’s funny how straightforward it is.
“Y Combinator’s Graham Says Startups Must Improve Lives,” YouTube, June 17, 2011.
Here is my prediction: companies are about to spend more on legal technology, but not because they are trying to save money or be more efficient. Law firms and, to a lesser extent legal departments, are beginning to see investment in technology as a solution to unprecedented burnout and talent attrition. The further entrenchment of remote work will only amplify this trend. Smart marketers have figured out that this messaging is resonating. The deluge of messaging connecting tech and talent will shift how companies justify their return on investment. Technology does, in fact, have the potential to improve the day-to-day experience of the people on legal teams, but there is some important nuance. Let’s dive in.
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