You can’t sell what you don’t understand.


To be successful over the long run, law firm partners have to master the ABCs—i.e. acquire, bill, and collect fees that are commensurate with other partners in the firm. This requires enormous talent, energy, and skill.  Yet, in recent years, the job has become harder because of the growing number of in-house lawyers who are turning to outside counsel to help them cope with growing internal pressures to do more with less.

The lack of foundational training in innovation and related disciplines makes this challenging for both lawyers. However, it’s truly harrowing for the law firm partner because they’re the service provider in the lawyer-client relationship. Thus, there’s zero doubt who’s expected to lead.

How, exactly, does a partner navigate this transition period?
Continue Reading Selling innovation to clients (178)


The story of how one legal department is using legal operations to engage stakeholders and reduce risk.


In 2019, I graduated from Northwestern’s Master of Science in Law.  After graduation, I got a job in the legal department at VillageMD, a healthcare and technology growth company. I am actually one of three graduates


Congrats to the KO law firm, an IFLP employer, for winning 2020 CLOC Legal Innovations in Operations Award.


When you’re a small growth company focused on product development, sales, and customer service, you don’t have a lot of time or interest in talking to expensive lawyers. That said, you likely do have a strong interest


Seven steps to create a first-tier tech team


Three years ago this month, the law firm I work for was founded. See 35 Lawyers and Staff Spin Off to Launch Litigation Boutique Tanenbaum Keale LLP, BusinessWire, January 25, 2017.  To get Tanenbaum Keale (TK) off the ground, there were a ton of moving parts to manage.  But one of the most important was development of a technology support team that could fully support the firm’s strategy for being one of the nation’s premier mass tort litigation firms.
Continue Reading A roadmap to build a tech team to support legal operations (135)


Legal Ops is a discipline for both buyers and sellers of legal services


Today Legal Evolution is delighted to welcome David Cunningham, Chief Information Officer at Winston & Strawn.  I met David several years ago at the CLOC Institute when I asked Connie Brenton for the names of folks working in law firms who were embracing the legal operations movement. The first name she mentioned was David Cunningham. 
Continue Reading Guest contributor David Cunningham (115)

Source: Salesforce

Legal technology platforms, including PaaS, explained.


When you’re closing in on the end of your second decade doing something, as I am in the legal technology field, you’re going to experience many transformations.  And I think it’s safe to say that, in the field of technology, the pace of change is not dissimilar to the springtime waters of the Copper River in Alaska when salmon swim into the rushing rapids — a lot of effort to travel a short distance to achieve a critically important goal.
Continue Reading Legal tech platforms through the years (108)


Rather than wait for it, Microsoft’s legal team has decided to create what it needs, starting now.


Innovation is taking place in many parts of the legal ecosystem these days. Yet, as relates to legal operations inside corporate legal departments, a refreshing community of practice is starting to unfold. The camaraderie and fellowship among practitioners,