“There are only two ways for a manager to improve the output of an employee: motivation and training.”
— Ben Horowitz, The Hard Thing About Hard Things (2014) at 110.
Several years ago, I had the good fortune of having dinner with David Burgess, the Publishing Director of The Legal 500, a global research company that compiles detailed rankings of law firms based on jurisdiction and practice area.
Because David’s research team interviews hundreds of thousands of corporate clients each year, I asked David, “Is there some aspect of client service that virtually all law firms struggle to get right?’
Continue Reading Lawyers and teamwork, Part I: Motivation (188)