In ways that are often self-interested and counterproductive.
Why do I keep banging on about inquiry (i.e., asking good questions rather than advocating an opinion or advice)? Because it’s so important and we’re so bad at it.
I still remember the first time I tracked dialogue in a group of lawyer-leaders. I was working with an executive leadership team in a global law firm and had recommended they read William Noonan’s fantastic article, “Discussing the Undiscussable: Overcoming Defensive Routines in the Workplace,” Harv Bus Rev (May 2011). I was observing one of their meetings and decided to get some data to support my belief that the biggest thing holding them back was the quality of their dialogue. I drew a 4-box matrix in my notepad and categorized every contribution for an afternoon. Above is a photo of that page.
Continue Reading How do lawyers use their words in dialogue? (230)
