How legal services will be evaluated in 2021 and beyond


NewLaw is not what you think it is.  It is not a label to be applied only to new companies with trendy names.  It is a business model that any legal services provider can, in theory, adopt.  Cf. Post 055 (discussing clear evidence that “legal operations is a discipline” for buyers and sellers of legal services and thus not just a role within a legal department). But, while new companies built for it, others have to overcome how they created themselves in the first place.

Of the elements that define the new business law model—tech-intensive defined processes, lawyers and business professionals blended on teams, incentives for efficiency—it is the use of metrics that can differentiate how the results look to a corporate legal department.  And no provider wants to look like “Old Law” on a legal department’s dashboard.
Continue Reading Metrics of the NewLaw Model (206)

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One-to-many legal solutions are built by teams of multidisciplinary professionals. It’s time to build a legal talent supply chain.


The above graphic is a map of the human capital needed to create “one-to-many” legal solutions (Human Capital Map).  It’s a dense graphic on a complex topic. To explain its structure and the key insights it provides, I’ll cover the following topics:
Continue Reading Human capital for one-to-many legal solutions (126)


Legal Ops is a discipline for both buyers and sellers of legal services


Today Legal Evolution is delighted to welcome David Cunningham, Chief Information Officer at Winston & Strawn.  I met David several years ago at the CLOC Institute when I asked Connie Brenton for the names of folks working in law firms who were embracing the legal operations movement. The first name she mentioned was David Cunningham. 
Continue Reading Guest contributor David Cunningham (115)

Godfather with his crew. From left to right: Jae Um, David Cambria, Casey Flaherty, Microsoft Trusted Advisor Forum, Sept 2018.

“If you set out to be an innovative company but don’t have or can’t create an A+ team of people, you’re just fantasizing. You really need great people.”

— Prof. Gary Pisano, Harvard Business School



Continue Reading Special Post: A+ team being assembled at Baker McKenzie (081)

When David Cambria sat down with Eric Elfman to discuss his willingness to try Onit software, he stated that if ADM in-house lawyers were required to engage “in a single unnatural act,” the implementation would fail.

Cambria elaborates, “Why are we all so comfortable with Word, Excel, and Outlook? Because these tools don’t have an