Millennials were already skeptical of the law firm model. Then the pandemic hit, reinforcing the legal profession’s worst tendencies. A walk through the data.


Law firm leaders generally underestimated the magnitude, duration, and impact of the COVID-19 pandemic. Like other experienced but untrained decision-makers, many law firm leaders were excessively optimistic about their firm’s prospects and conceptually limited in defining their firm’s risks.

Even the law firms that met or exceeded their financial aspirations now face a force stronger and more threatening to their business model than COVID-19: disaffected, disenchanted, and disappointed Millennial attorneys constituting nearly one-half of all attorneys in the 400 largest law firms. Thus, lawyers are very much a part of an upheaval in the nation’s workforce that Gallup calls the “The Great Discontent” and “The Great Resignation.”
Continue Reading Millennial attorneys, COVID-19, and innovation (260)


For today’s feature (Post 260), Legal Evolution is pleased to welcome back guest contributor Randy Kiser, whom I’ve previously described as the “preeminent scholar of the U.S. legal profession” and the “world’s leading authority on legal decision making.” See Post 110 (reviewing Kiser’s scholarship and surprising career along with his most recent book,

Source: Legal Evolution PBC

T-shaped professionals building one-to-many legal solutions


If you’re a lawyer, is it worth your time to read a detailed post on the development and deployment of high-quality legal software?

Let’s rephrase the question: Do you want to develop sticky and rewarding client relationships while also developing new—and potentially large—revenue streams that have nothing to do with billing more time?
Continue Reading Strategies supporting the development and deployment of high-quality legal software (221)


Courage + Logic + Support = Eventual success as a legal innovator


Below is an excerpt of my forthcoming book, A Simple Guide to Legal Innovation (ABA 2020), which I am very excited to share with Legal Evolution readers. 

Over the years I have had enough first-hand learnings about the challenges of trying something new that I wanted to pave the path for others to have an easier time. Specifically for law firm leaders, there is so much confusion on what corporate clients value and expect, coupled with sensational legal press, that it is no wonder there is disappointment and frustration on all sides. 
Continue Reading The Simple Guide to Legal Innovation (133)


Law firm innovation takes many forms. We need a tool to de-risk and demystify the process.


The above graphic is the Maker’s Matrix©, which is a tool I created to more efficiently categorize, prioritize, and resource innovation projects.  This is because innovation in law firms is a nascent field with lots of hype and headlines but remarkably little structure.  See, e.g., Bruce MacEwen, “Who’s your Chief Innovation Officer, ” Adam Smith, Esq., Nov. 13, 2019.  That’s okay, though.  I’m happy for the opportunity to figure it out.
Continue Reading Innovation as a Service and the Maker’s Matrix (128)

Photo by Sagar via Unsplash / Like all complex ecosystems, the legal industry and its problems are interdependent and connected.

Disillusionment abounds and frustrations run high in the legal industry: nearly all signals scream at us to innovate faster. Inspire.Legal flipped the script by asking us to stop, collaborate and listen.

Photo by Geoff Greenwood via Unsplash.  Rot Fai Train Night Market, Thailand / The legal market is just as fragmented and complicated, and more painful to navigate.

Legal markets are chaotic.  For innovators, that chaos can be a pit or a ladder – depending on how quickly they can find a market to serve.


We get it.  Legal innovation feels slow.  Very, very slow.


Continue Reading Legal Innovation Woes, Part II: TBD Markets + MIA Customers (063)