Photo of Randy Kiser

Jumping as metaphor for innovating


The low bar set by an insular, self-satisfied profession.


The legal profession is stymied by an innovation crisis. We lack the bold ideas, new models, and financial commitments necessary to address our acute dilemmas and deficiencies in law firm efficiency, client satisfaction, legal education, law student indebtedness, racial injustice, lack of diversity in law firms

Source: Randall Kiser, DecisionSet

American law firms are threatened by acute needs and limited capabilities in three domains: leadership, meaning, and service.


Media attention shifts rapidly from law firm profitability to gender bias and from technology to new lateral partners. Yet, if we pull back to conduct a deeper analysis, what we observe is a law firm sector grappling with three interrelated threats that are seldom the focus of sustained attention:  insufficient leadership, attorneys’ lack of meaning and purpose in their work, and client service. As shown in the above graphic, these three domains are the linchpins of law firm performance and sustainability.
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