Illinois Court Help is changing how people interact with the court system.  Let’s hope it’s the beginning of something big.


[Editor’s note: Today’s feature post is written by Amanda N. Marino, a very talented recent law grad (Maurer Law ’22) with stellar journalism credentials.   Back in the summer of 2020, when the pandemic disrupted the summer internships of so many law students, Amanda ended up in a special summer version of my How Innovation Diffusions in the Legal Industry course.

I’ve taught the Diffusion course several times at three different law schools. And certainly, Amanda is among the most engaged and creative students I’ve encountered. But on one dimension, she’s completely unique.  One day during class, she spoke her truth, which I paraphrase here: “I understand the importance and power of diffusion theory — that it can help companies successfully drive adoption of their products and services. But I want to use its power to improve the legal system.”  Okay, I thought to myself, if I can use my network, connections, and resources to help this student, I will.

In the spring semester of her 3L year, Amanda asked if I would supervise a short independent study project to earn one more course credit needed for graduation. I agreed on one condition — that she digs into some topics in the PeopleLaw realm that are relatively time-intensive to research yet likely important and useful to the underresourced #A2J movement.  I had a few ideas on where to start and primed the pump with some initial phone calls and email introductions.  But Amanda Marino did everything else. I hope you enjoy today’s unique and special feature.  wdh]
Continue Reading Illinois Court Help: A case study in court customer service (310)

Source: Salesforce

Legal technology platforms, including PaaS, explained.


When you’re closing in on the end of your second decade doing something, as I am in the legal technology field, you’re going to experience many transformations.  And I think it’s safe to say that, in the field of technology, the pace of change is not dissimilar to the springtime waters of the Copper River in Alaska when salmon swim into the rushing rapids — a lot of effort to travel a short distance to achieve a critically important goal.
Continue Reading Legal tech platforms through the years (108)


The answer appears to be yes. A deep dive into Hotshot.


For many of us, success is partially a function of being at the right place at the right time.  Yet, this type of luck often has even larger second-order effects, such as the ability to see new and emerging business opportunities.  Indeed, this is how I see the careers of Ian Nelson and Chris Wedgeworth, who were part of the sales team that helped Practical Law Company (PLC) enter and dominate the U.S. market.
Continue Reading Is just-in-time training for lawyers a good business? (102)


A worksheet to help innovators avoid failure


The graphic above is worksheet designed to aid the development and adoption of legal innovations. I created it for my “How Innovation Diffuses in the Legal Industry” courses at Bucerius and Northwestern Law (downloadable PDF available here). This past week, I had the opportunity to present it at LMA’s P3 Conference in Chicago.
Continue Reading Scoring your innovation (098)


A case study extracts the key lessons from a single success or failure. A career study strings the cases together, looking for deeper and more fundamental patterns.


This essay is a career study of Robert Meltzer, a highly successful legaltech entrepreneur who is not famous or well-known in legaltech circles, primarily because his success

Among the many impressive finalists for this year’s ILTA Innovation Awards, the submission for the Telstra legal department stood out as a compelling change management story.  By enabling the right kind of collaboration among its lawyers, the Telstra change initiative reduced the internal workload on the 220-lawyer department by 40,000 hours. Further, by returning