Source: Jeff Carr

A framework for making the legal delivery system better


Hello – I’m Jeff Carr and I am not a lawyer.  Now, I was licensed to practice law in Texas and the District of Columbia and was responsible for the delivery of legal services at two Fortune 500 companies. And I’ve been doing this legal delivery thing for almost 40 years, albeit most of that time spent being pretty lonely out on the radical fringe.  Perhaps this is because, at my core, I’m a business person.  A member of the company’s executive team.  A manager.  And yes, at times, a consigliere.  But despite a JD on my resume, I don’t do interesting questions of law.

I am writing this essay because two colleagues whom I like and respect — Jason Barnwell and Bill Henderson — badgered me to do so, see Post 281, claiming that the legal profession stands to benefit from my experience and perspective.  Although this sounds very lofty, I’m willing to give it a shot.
Continue Reading Four waves of change in #LawLand (282)

“You’ve got your work cut out for you” by Hans-Peter Gauster on Unsplash

“There are only two ways for a manager to improve the output of an employee: motivation and training.”

— Ben Horowitz, The Hard Thing About Hard Things (2014) at 110.

Several years ago, I had the good fortune of having dinner with David Burgess, the Publishing Director of The Legal 500, a global research company that compiles detailed rankings of law firms based on jurisdiction and practice area.
Continue Reading Lawyers and teamwork, Part I: Motivation (188)