An emerging role in legal tech companies that ties together sales, marketing, and customer success.


At Legal Evolution, we often return to the above “five stages of evolution” graphic as a reminder that the legal industry has entered a period of profound tumult and uncertainty.

The tumult is driven by the cost, quality, and service delivery advantages of systematized & packaged legal solutions, which has set off a gold rush in legal tech. See Post 255 (Zach Abramowitz tracking legal tech investment).  The uncertainty is driven by the need for new business models combined with the lack of established, sales channels that enable end-users to buy with confidence.  Cf Post 279 (Jae Um observing that legal vertical is composed of multiple markets that are both fluid and segmented in nonobvious ways).

Well, what about solutions—is anything on the horizon?
Continue Reading How Chief Revenue Officers are making legal tech better (284)


Hal, Val, and the lawyer governance problem that’s hindering AI in law


Oscar Reutersvärd is the “father of the impossible figure.”  Some of his impossible figures are captured on the Swedish stamps shown above.  The figures are, of course, quite possible — they’re just ink on paper.  But our brains turn quickly from seeing some shapes to the “realization” that they are “impossible” because the 3-D world our minds are trying to construct cannot exist.

Our powerful, broken minds

The problem is in our brains, of course.  Not only do humans use analogy and inference to build world models, as I discussed in the first two installments of this book review series on AI (Posts 232 and 237), we do it involuntarily.  (Part III of this four-part series is Post 250, which focused on opportunities and challenges of expert systems.)
Continue Reading My mind is just a broken machine: Part IV of book review series on AI in law (263)


With today’s feature post (248), Legal Evolution is pleased to welcome Rob Saccone.  One of the most recurring themes on Legal Evolution is how is law is becoming a multidisciplinary field in which lawyers a subset of a larger universe of legal professionals.  Rob’s first post on Legal Evolution, “Platform (r)evolution: how the convergence of talent and technology will reshape service organizations,” is a detailed example of how that future is likely to unfold.

Rob’s specialization is technology, particularly in areas connected to strategy, competitive advantage, and growth. 
Continue Reading Introducing regular contributor Rob Saccone (247)

Photo by Florian Klauer via Unsplash

The pandemic upended the workplace as we know it.  What does the future of work hold for the legal industry? 


Recently, I left a great job.  I did it without another job lined up, in the middle of a global pandemic and record levels of unemployment.  Many people have been kind enough to ask what’s next and a few have asked why I would do such a thing.  After some internal debate, I decided to explain both on Legal Evolution.
Continue Reading Why and how I’m unbundling my career (224)