Legal Process Improvement

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Standard processes deliver efficiency and risk management. Personal touch ensures effectiveness.  In our business, we need both. 

While the legal and technology professions may seem diametrically opposite in many ways, certain functional elements of the roles executed by lawyers and technologists are, perhaps surprisingly, similar. 

One example is how both professions have standards or methodologies for stepping through defined processes.  Like most conventions, these structured practices are in place for very good reasons, having been tested over time to deliver results that are predictable within a narrow band of risk. Of course, whether a lawyer or technologist, the skilled technician also understands that there will be circumstances that occasionally warrant a personal touch. 
Continue Reading Standard processes and the occasional personal touch: the common ground of lawyers and technologists (294)

Making lemonade out of lemons.

It’s sometimes hard for those of us working in professional services or the legal profession to fully and completely walk in the shoes of our clients.   Sometimes it takes a bit of real-world experience to get us there. 

My spouse, Mila Jones (we call her Miles), was recently involved in a controversy that had the potential to result in class-action litigation involving several sophisticated parties.  As a loving and supportive spouse whose household was personally affected by the alleged wrong—and someone who earns his living in the litigation business—I had the experience of walking in the shoes of a prospective client.  And no surprise, it was eye-opening.
Continue Reading My walk in the shoes of a prospective client (254)

Source: Salesforce

Legal technology platforms, including PaaS, explained.

When you’re closing in on the end of your second decade doing something, as I am in the legal technology field, you’re going to experience many transformations.  And I think it’s safe to say that, in the field of technology, the pace of change is not dissimilar to the springtime waters of the Copper River in Alaska when salmon swim into the rushing rapids — a lot of effort to travel a short distance to achieve a critically important goal.
Continue Reading Legal tech platforms through the years (108)