Making lemonade out of lemons.
It’s sometimes hard for those of us working in professional services or the legal profession to fully and completely walk in the shoes of our clients. Sometimes it takes a bit of real-world experience to get us there.
My spouse, Mila Jones (we call her Miles), was recently involved in a controversy that had the potential to result in class-action litigation involving several sophisticated parties. As a loving and supportive spouse whose household was personally affected by the alleged wrong—and someone who earns his living in the litigation business—I had the experience of walking in the shoes of a prospective client. And no surprise, it was eye-opening.
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