An emerging role in legal tech companies that ties together sales, marketing, and customer success.


At Legal Evolution, we often return to the above “five stages of evolution” graphic as a reminder that the legal industry has entered a period of profound tumult and uncertainty.

The tumult is driven by the cost, quality, and service delivery advantages of systematized & packaged legal solutions, which has set off a gold rush in legal tech. See Post 255 (Zach Abramowitz tracking legal tech investment).  The uncertainty is driven by the need for new business models combined with the lack of established, sales channels that enable end-users to buy with confidence.  Cf Post 279 (Jae Um observing that legal vertical is composed of multiple markets that are both fluid and segmented in nonobvious ways).

Well, what about solutions—is anything on the horizon?
Continue Reading How Chief Revenue Officers are making legal tech better (284)


Examining the gap between what machines do and what lawyers do.


A shiver of lawyers reading books is, perhaps, like a school of fish swimming: the fish don’t know the water is wet, and likewise, the lawyers, who may deeply consider what they are reading, will rarely stop to consider what reading is. But because reading is so important to the law, and one of the key capabilities of artificial intelligence (AI) is its growing ability to work with text, it’s worth a moment to pause and consider: what are we doing when we read?
Continue Reading Did Robbie the Robot really learn to read? (book review) (237)