“Some things are clearer from a distance.”


20 years ago, I didn’t know very much about law firms, though I was curious and knew law firms were important, at least to students attending law school.  Thus, why not dig into the primary vehicle for a successful and rewarding legal career?

That was my reasoning back in the fall of 2004 when I first taught a course called “The Law Firm as a Business Organization (B573).”  As a junior professor, it was an early win for my career. Foremost, the students gave it strong reviews, which enabled me to teach it again in 2006.  Second, it put me in direct contact with practicing lawyers, as I invited them to class to bring color to the assigned readings. Third, it launched some novel and original research that earned me tenure and opened doors to do challenging applied work in the legal innovation space, including Lawyer Metrics, the Institute for the Future of Law Practice (IFLP), and Legal Evolution.

Now, for the first time in 16 years, I am teaching the Law Firms course, prompting much reflection.  See 2022 Syllabus.  What’s changed more—the law firm market or my perspective?  It’s a close call.
Continue Reading Learning about law firms, 20 years in (330)


Data gives us the opportunity to be proactive in litigation, reducing costs, speeding up resolutions, and improving outcomes. But first, we need a strategy.


My name is Jennifer Buser, Anusia Gillespie’s colleague.  For those of you expecting Anusia, she’s at home in Miami enjoying maternity leave with her spouse and newborn son, Raphael Brye Gillespie. Although Anusia is a true pro with columns drafted far in advance, she thought it was important to model good work-life boundaries.

In addition to being happy for Anusia, I am pleased and honored to be her substitute columnist for this month’s edition of NewLaw Fundamentals.
Continue Reading Digital Litigation: Solving a C-Suite pain point (283)


Will 2020 unleash a long-awaited wave of legal innovation?


Law firms offer a bundle of services tied tightly together, and most lawyers think of this bundle as a naturally integrated offering.  But innovators have long believed that the legal services bundle is actually composed of a series of largely unrelated capabilities, and the true flowering


Reflections on the connection between specialization and innovation


Your mother needs heart valve replacement surgery, and it’s time to choose between doctors. You will have to explain yourself to two siblings and a few other relatives, but as a practical matter the choice is in your hands. You interview two potential surgeons. Here’s what they have to say:
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After carefully reviewing the data, we think the answer is yes. This is a special two-part holiday weekend series.


How many readers find value from ratings and reviews on Yelp, Angie’s List, Consumer Reports, Healthgrades, Trip Advisor, Amazon and Ebay?
Continue Reading Workplace transparency, Part I: Is it time to take Glassdoor seriously? (094)