product versus service


Will expert systems disrupt the legal value chain?


In the first installment of this book review series on AI (Post 232), I argued that AI will not reduce employment in the legal sector, and in fact, the extensive deployment of AI tools might well increase total legal employment significantly. In the second installment (Post 237), I reviewed a children’s board book, considered weaponized ostriches, and concluded that AI tools are powerful complements to human lawyers but will not soon replace many – or perhaps any – of them.

In both pieces, the point is that AI – while very cool and very powerful – is also just a labor-saving device like anything else.  AI should extend the reach of legal services to a broader audience, and there is little to suggest that AI will reduce employment in the legal sector overall.

This is not to say that AI will leave the legal market’s very settled pecking orders undisturbed.  AI turns a service into a product, and that can have powerfully disruptive effects in an industry.
Continue Reading “My new Volvo is a Mazda”: Part III of book review series on AI in law (250)