Below are two beliefs I carried with me for many years.
- In all human endeavors, incentives exert a powerful effect on behavior
- Within the legal industry, the billable hour is the primary impediment to innovation and efficiency
Belief 1 still stands. But belief 2, which I viewed as a corollary of 1, recently fell like an oak tree. This shift in worldview happened during my research for Efficiency Engines, a story on rise of legal managed services. During visits to several managed service facilities, I witnessed quantum leaps in legal productivity for relatively sophisticated legal work. And in each case, the work was priced and sold by the hour.
The biggest value of visiting an innovator is the possibility of learning something that disconfirms one’s own belief system. A character in a John le Carre novel once quipped, “A desk is a dangerous place from which to view the world.” That’s good advice for those seeking to understand today’s legal industry.
A better theory
After the fall of belief 2, I needed a theory on innovation and efficiency that incorporated my new learning. Here is what I came up with: Continue Reading World Class Innovation and Efficiency, Billed by the Hour (010)